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    FAQs

    Coronavirus (Covid-19) updates when staying at Fraser Suites Kensington

    In response to Coronavirus (COVID-19), additional safety and sanitisation measures are currently in effect at this property. Fraser Suites Kensington’s health & safety measures include hand washing hygiene, hand sanitiser dispensers, high level cleaning specifications throughout all guest and common areas as well as back of house.

    Due to Coronavirus (COVID-19), Fraser Suites Kensington is taking steps to help protect the safety of guests and staff and therefore we request you to practice social distancing during your stay. For the foreseeable future, it is important that we work together to support these efforts. As a result, certain services and amenities may be reduced or unavailable. 

    Gym facility at Fraser Suites Kensington is unavailable due to Coronavirus (COVID-19). However, breakfast is still available for you to order prior to your stay. A selection of breakfast items will be placed the kitchenette prior to arrival to allow you to “Make Your Own Breakfast” from the comfort of your apartment.

    Please note, that Fraser Suites Kensington's housekeeping protocol has changed. The property is providing weekly housekeeping service only for stays of 8 nights +. 

    Fraser Suites Kensington will not accept cash as a form of payment to stop the spread of cross contamination.

    Until the foreseeable future, late check-out will be offered free of charge as we will no longer be able to hold your luggage in the luggage room due to possible cross contamination. 

    Where can I find the best rates for Fraser Suites Kensington?

    The best rates available on the internet for Fraser Suites Kensington can be found at https://kensington.frasershospitality.com/en. Don't forget to check out https://kensington.frasershospitality.com/en/offers.html to take advantage of the best deals. If you require further assistance, please feel free to contact us at kensington@frasershospitality.com or +44 (0) 20 7341 2666.

    Facilities & Services

    What kind of services and facilities do you offer at Fraser Suites Kensington?

    In addition to 24/7 security and CCTV surveillance as well as 24/7 Reception and Concierge services, Fraser Suites Kensington, London features a private 2.5 acre garden, a 24/7 gym, steam and sauna, on-site parking and more. For a full list of services and facilities, please visit https://kensington.frasershospitality.com/en/facilities.html.

    Are there fitness facilities provided at Fraser Suites Kensington?

    Yes, there is a 24/7 fully-equipped gym at Fraser Suites Kensington for our in-house guests.

    Is internet access provided at Fraser Suites Kensington?

    Yes, guests can enjoy complimentary high-speed Wi-Fi access in-room and around Fraser Suites Kensington.

    What is the check-in time at Fraser Suites Kensington?

    Check-in time at Fraser Suites Kensington is 4.00pm.

    What is the check-out time at Fraser Suites Kensington?

    Check-out time at Fraser Suites Kensington is 11.00am.

    What time is breakfast served at Fraser Suites Kensington?

    Breakfast is not provided on site at Fraser Suites Kensington. However, there are many dining options in the neighbourhood. Please feel free to approach our Reception team for recommendations.

    What is the cost of breakfast at Fraser Suites Kensington?

    Breakfast is not provided on site at Fraser Suites Kensington. However, there are many dining options in the neighbourhood. Please feel free to approach our Reception team for recommendations.

    What are the available dining options at Fraser Suites Kensington?

    There is no dining option on site at Fraser Suites Kensington, however there are many restaurants in the neighborhood. Please feel free to approach our Reception team for recommendations.

    Are laundry services provided at Fraser Suites Kensington?

    Yes, laundry service is available at Fraser Suites Kensington subject to additional charges. There is also a washer and a dryer in the room for your convenience.

    Please feel free to contact our Front Desk for more details.

    What are the type of beds provided at Fraser Suites Kensington?

    Our apartments at Fraser Suites Kensington offer King, Queen and Twin bedding configurations.

    Should you require more information, please feel free to contact us at kensington@frasershospitality.com or +44 (0) 20 7341 2666.

    Are baby cots and extra beds available at Fraser Suites Kensington?

    Yes, baby cots are at Fraser Suites Kensington subject to availability.

    Please feel free to contact our Reception for more details.

    Are newspapers provided at Fraser Suites Kensington?

    Yes, complimentary newspapers are provided daily at Fraser Suites Kensington Reception.

    Are the residences at Fraser Suites Kensington disabled-friendly?

    Unfortunately, we don't have apartments that are specially catered for wheelchair users at Fraser Suites Kensington.

    If you require further assistance, please feel free to contact us at kensington@frasershospitality.com or +44 (0) 20 7341 2666.

    Is on-site parking available at Fraser Suites Kensington and what is the cost?

    On-site parking is available at GBP 140 per week at Fraser Suites Kensington. Prices exclude prevailing taxes. Please approach the Front Desk for more details.

    Is an airport shuttle service provided at Fraser Suites Kensington?

    Unfortunately, airport shuttle service is not available at Fraser Suites Kensington. However, limousine service or taxi can be arranged upon request. Please feel free to approach Reception for more details.

    What is the cost of hotel/service residence limousine services at Fraser Suites Kensington?

    Prices at Fraser Suites Kensington are subject to destination and car type.

    Please feel free to approach Reception for more details or contact us at kensington@frasershospitality.com or +44 (0) 20 7341 2666.

    What are the Fraser Suites Kensington reception operating hours?

    The reception at Fraser Suites Kensington is available 24/7.

    Is it possible to store my luggage at Fraser Suites Kensington before check-in?

    Yes, it is possible to store your luggage at Fraser Suites Kensington. Please feel free to approach Reception for more details.

    Location

    How do I get to Fraser Suites Kensington?

    Fraser Suites Kensington, London is conveniently located in the heart of London, with Gloucester Road tube station just a a 2-minute walk away.

    Alternatively, a car will take you from Heathrow Airport to Fraser Suites Kensington in approximately 45 minutes.

    How to reach Fraser Suites Kensington from the airport?

    Heathrow Airport:
    45 minutes by car
    50 minutes by the Piccadilly underground line
    15 minutes by Express Link from Paddington Station (Paddington Station is 15 minutes by car)

    Gatwick Airport:
    30 minutes by Gatwick Express from Victoria Station
    (Victoria Station is 15 minutes by Taxi)

    The City Airport:
    50 minutes by car
    St. Pancras Eurostar Terminal
    30 minutes by car

    Are there any recommended attractions in London near Fraser Suites Kensington?

    London is rich in culture and history. Some of the attractions include the Buckingham Palace, Natural History Museum, Harrods and more.

    For more recommendations near Fraser Suites Kensington, please feel free to approach our Front Desk.

    How can I make the most of London while staying at Fraser Suites Kensington?

    Theatre:
    Fraser Suites Kensington is within very easy access to The West End. The West End is the theatre district of London, where there are nearly 50 theatres.

    The Royal Albert Hall is only 10 minutes’ walk and, The Royal Opera House in Covent Garden and the English National Opera are within 15 minute drive.

    Hyde Park:
    Is only 10 minutes’ walk.

    Museums:
    National History Museum, Science Museum and Victoria & Albert Museum are in our doorstep. The National Gallery and British Museum are within 15 minutes’ drive.

    Shopping:
    Easy access to Sloane Square, Chelsea and High Street Kensington which are just 10 minutes’ walk. Harrods, Harvey Nichols and other internationally owned shops in Knightsbridge area are 15 minutes’ walk.

    Bond Street, Regent’s Street and Oxford Street are within 15 minutes’ drive.

    London landmarks:
    Fraser Suites Kensington is close to London’s most spectacular landmarks such as Buckingham Palace, Houses of Parliament, The Big Ben, the London Eye, Westminster Abbey, Trafalgar Square, Tower Bridge, and the Tower of London.

    Where is the closest bank, ATM and exchange office to Fraser Suites Kensington located?

    The closest bank and ATM to Fraser Suites Kensington is Barclays Bank Plc on 114 Gloucester Road, South Kensington, a 2-minute walk away from the property.

    Please feel free to approach our Front Desk for directions or more details.

    Where can I go for shopping near Fraser Suites Kensington?

    The main shopping areas off Sloane Square, Chelsea, High Street Kensington and Knightsbridge are just a short walk away from Fraser Suites Kensington. There are several large department stores in the area, and you may also find many A list designer boutiques and High Street Shops.

    Policies

    What is the cancellation policy at Fraser Suites Kensington?

    The cancellation policy at Fraser Suites Kensington is stated in detail and varies with the type of offer selected.

    Should you require more information, please feel free to contact us at kensington@frasershospitality.com or +44 (0) 20 7341 2666.

    What is the maximum number of guests allowed in each residence type at Fraser Suites Kensington?

    For Studio Deluxe apartments, the maximum occupancy is 2.

    For One-Bedroom apartments, the maximum occupancy is 2.

    For Two-Bedroom apartments, the maximum occupancy is 4.

    For Three-Bedroom apartments, the maximum occupancy is 6.

    If you require more information on Fraser Suites Kensington, please feel free to contact us at kensington@frasershospitality.com or +44 (0) 20 7341 2666.

    Are pets allowed at Fraser Suites Kensington?

    Yes, Fraser Suites Kensington, London is a pet-friendly property.

    Fraser Suites Kensington is also known as

    • Fraser Suites Kensington Aparthotel London
    • Fraser Suites Kensington Aparthotel
    • Fraser Suites Kensington London
    • Fraser Suites Kensington 
    • Frasier Suites Kensington 
    • Frazer Suites Kensington London
    • Fraser Suites Kensington London, England
    • Fraser Suites Kensington Lon