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    FAQs

    Where can I find the best rates?

    The best rates available on the internet can be found at https://kensington.frasershospitality.com/en. Don't forget to check out https://kensington.frasershospitality.com/en/offers.html to take advantage of the best deals. If you require further assistance, please feel free to contact us at kensington@frasershospitality.com or +44 (0) 20 7341 2666.

    Facilities & Services

    What kind of services and facilities do you offer?

    In addition to 24/7 security and CCTV surveillance as well as 24/7 Reception and Concierge services, Fraser Suites Kensington, London features a private 2.5 acre garden, a 24/7 gym, steam and sauna, on-site parking and more. For a full list of services and facilities, please visit https://kensington.frasershospitality.com/en/facilities.html.

    Are there fitness facilities provided?

    Yes, there is a 24/7 fully-equipped gym for our in-house guests.

    Is internet access provided?

    Yes, guests can enjoy complimentary high-speed Wi-Fi access in-room and around the property.

    What is the check-in time?

    Check-in time is 4.00pm.

    What is the check-out time?

    Check-out time is 11.00am.

    What time is breakfast served?

    Breakfast is not provided on site. However, there are many dining options in the neighbourhood. Please feel free to approach our Reception team for recommendations.

    What is the cost of breakfast?

    Breakfast is not provided on site. However, there are many dining options in the neighbourhood. Please feel free to approach our Reception team for recommendations.

    What are the available dining options?

    There is no dining option on site, however there are many restaurants in the neighborhood. Please feel free to approach our Reception team for recommendations.

    Are laundry services provided?

    Yes, laundry service is available subject to additional charges. There is also a washer and a dryer in the room for your convenience.

    Please feel free to contact our Front Desk for more details.

    What are the type of beds provided?

    Our apartments offer King, Queen and Twin bedding configurations.

    Should you require more information, please feel free to contact us at kensington@frasershospitality.com or +44 (0) 20 7341 2666.

    Are baby cots and extra beds available?

    Yes, baby cots are subject to availability.

    Please feel free to contact our Reception for more details.

    Are newspapers provided?

    Yes, complimentary newspapers are provided daily at Reception.

    Are the residences disabled-friendly?

    Unfortunately, we don't have apartments that are specially catered for wheelchair users.

    If you require further assistance, please feel free to contact us at kensington@frasershospitality.com or +44 (0) 20 7341 2666.

    Is on-site parking available and what is the cost?

    On-site parking is available at GBP 140 per week. Prices exclude prevailing taxes. Please approach the Front Desk for more details.

    Is airport shuttle service provided?

    Unfortunately, airport shuttle service is not available. However, limousine service or taxi can be arranged upon request. Please feel free to approach Reception for more details.

    What is the cost of hotel/service residence limousine services?

    Prices are subject to destination and car type.

    Please feel free to approach Reception for more details or contact us at kensington@frasershospitality.com or +44 (0) 20 7341 2666.

    What are the reception operating hours?

    The reception operates and is available 24/7.

    Is it possible to store my luggage at the hotel before check-in?

    Yes, it is possible to store your luggage at the property. Please feel free to approach Reception for more details.

    Location

    How do I get to the hotel?

    Fraser Suites Kensington, London is conveniently located in the heart of London, with Gloucester Road tube station just a a 2-minute walk away.

    Alternatively, a car will take you from Heathrow Airport to Fraser Suites Kensington in approximately 45 minutes.

    How to reach the hotel from the airport?

    Heathrow Airport:
    45 minutes by car
    50 minutes by the Piccadilly underground line
    15 minutes by Express Link from Paddington Station (Paddington Station is 15 minutes by car)

    Gatwick Airport:
    30 minutes by Gatwick Express from Victoria Station
    (Victoria Station is 15 minutes by Taxi)

    The City Airport:
    50 minutes by car
    St. Pancras Eurostar Terminal
    30 minutes by car

    Are there any recommended attractions in London?

    London is rich in culture and history. Some of the attractions include the Buckingham Palace, Natural History Museum, Harrods and more.

    For more recommendations, please feel free to approach our Front Desk.

    How to make the best experience of London?

    Theatre:
    Fraser Suites Kensington is within very easy access to The West End. The West End is the theatre district of London, where there are nearly 50 theatres.

    The Royal Albert Hall is only 10 minutes’ walk and, The Royal Opera House in Covent Garden and the English National Opera are within 15 minute drive.

    Hyde Park:
    Is only 10 minutes’ walk.

    Museums:
    National History Museum, Science Museum and Victoria & Albert Museum are in our doorstep. The National Gallery and British Museum are within 15 minutes’ drive.

    Shopping:
    Easy access to Sloane Square, Chelsea and High Street Kensington which are just 10 minutes’ walk. Harrods, Harvey Nichols and other internationally owned shops in Knightsbridge area are 15 minutes’ walk.

    Bond Street, Regent’s Street and Oxford Street are within 15 minutes’ drive.

    London landmarks:
    Fraser Suites Kensington is close to London’s most spectacular landmarks such as Buckingham Palace, Houses of Parliament, The Big Ben, the London Eye, Westminster Abbey, Trafalgar Square, Tower Bridge, and the Tower of London.

    Where is the closest bank, ATM and exchange office located?

    The closest bank and ATM is Barclays Bank Plc on 114 Gloucester Road, South Kensington, a 2-minute walk away from the property.

    Please feel free to approach our Front Desk for directions or more details.

    Where can I go for shopping?

    The main shopping areas off Sloane Square, Chelsea, High Street Kensington and Knightsbridge are just a short walk away. There are several large department stores in the area, and you may also find many A list designer boutiques and High Street Shops.

    Policies

    What is the cancellation policy?

    The cancellation policy is stated in detail and varies with the type of offer selected.

    Should you require more information, please feel free to contact us at kensington@frasershospitality.com or +44 (0) 20 7341 2666.

    What is the maximum number of guests allowed in each residence type?

    For Studio Deluxe apartments, the maximum occupancy is 2.

    For One-Bedroom apartments, the maximum occupancy is 2.

    For Two-Bedroom apartments, the maximum occupancy is 4.

    For Three-Bedroom apartments, the maximum occupancy is 6.

    If you require more information, please feel free to contact us at kensington@frasershospitality.com or +44 (0) 20 7341 2666.

    Are pets allowed?

    Yes, Fraser Suites Kensington, London is a pet-friendly property.